Problem and Solution related to error message Identification Number should be Unique encountered during Enrollment under Financial Inclusion
(Opening of Saving Account – Tiny/Special Tiny Account)
Enrollment under Financial Inclusion (Opening of Saving Account – Tiny/Special Tiny Account) is being carried out at various Customer Service Point (CSP) run by Kiosk Operators of Business Correspondence (BC) Channels of respective Banks. These accounts are commonly known as PRADHAN MANTRI JAN DHAN YOJANA ACCOUNT (PMJDY).
Eligible Individual of age group 10 – 100 years can visit allotted CSP or KIOSK Outlets for opening of PMJDY Account. The Kiosk Operators/CSP in accordance with Bank’s Norms and subject to fulfillment of Terms and Conditions by Individual/Customers can accept the request for Account Opening.
However, it is observed many times that during Enrollment of Individual/Customers for Account Opening and on final submission of duly filled up Online Account Opening Form, the system encountered a problem displaying the error message in red font as
This results in non-submission of online Account Opening Form only.
Here are some of the reasons for the occurrence of such error message:
- The Individual already have an existing Bank Account opened in Bank/CSP with same KYC Document bearing same Identification Number. As per Bank Norms, an individual cannot open same category of account multiple times with same document.
- It is also found that during enrollment, just after submission of duly filled up Online Account Opening Form, the remaining two steps that is Photo Upload and Initial Deposit was not completed due to various reasons like link failure/connectivity issue, etc. This is the case of Partial submission of duly filled up Online Account Opening Form
In such a case, with an attempt to initiate a Fresh Enrollment with same KYC Document bearing same Identification Number, the system encountered an error message in red font as Identification Number should be Unique. The is due to the fact that the Identification Number of the KYC Document gets already feeds in KIOSK Database in earlier partial submission of duly filled up Online Account Opening Form. However, the partial submission of duly filled up Online Account Opening Form can be completed by using the menu/link Continue Customer Creation where after correct Reference Number of duly filled up of partially submitted Online Account Opening Form gets entered and on further proceedings, the remaining two steps viz., Photo Upload and Initial Deposit can be completed.
If Reference Number is not known or forget and on non-availability of options to retrieve the same, the Individual/Customers intended to open account at allotted Kiosk Outlets/CSP will have to wait for 90 days because beyond this period, the Unique Identification Number of KYC Document which has already been feed in Kiosk Database on account of partial submission of duly filled up Online Account Opening Form will be removed/deleted by backend and thereafter fresh enrollment can be done.